Privacy policy

Privacy Policy

Last updated: October 27, 2026

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our store.

Personal information we collect

When you use our store, we may collect contact details (such as your name, address, phone number, and email address), financial information (such as the payment details needed to process your order), transaction information (such as the items you view, put in your cart, or purchase), the communications you send us, and device and usage information (such as your browser, IP address, and how you interact with our site).

How we use your information

We use your personal information to provide and improve our store and services, to process and fulfill your orders, to communicate with you and provide customer support, for marketing and advertising in line with your preferences, for security and fraud prevention, and to comply with legal obligations.

How we disclose your information

We may share your personal information with Shopify, our hosting provider, and with vendors and service providers who perform services on our behalf (such as payment processing, order fulfillment, and IT services), with business and marketing partners to provide marketing services, and when required by law or to protect our rights.

Cookies

We use cookies to improve your shopping experience, remember your cart, and understand how our store is used. You can control cookies through your browser settings.

Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to opt out of promotional communications. To exercise these rights, please contact us using the details below.

Security and retention

We take reasonable measures to protect your information. We retain it only for as long as necessary to fulfill orders and for legitimate business purposes, or as required by law.

Children's data

Our store is not intended for children, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:
Emjems
St Andrew's St, Saint Ives TR26 1AH, United Kingdom
Phone: +44 1736 798404
Email: support@emjems.com